We want you to love what you choose. If something isn't right, here's how returns work.
30-day returns on unopened items
You may return items within 30 days of delivery as long as they are:
- Skincare, body care, supplements and personal care: unopened, unused and in their original sealed packaging
- Devices and tools: unused, in original packaging with all accessories
- Apparel, swimwear and accessories: unworn, unwashed, with original tags attached
For hygiene and safety reasons, we can't accept returns of opened or used skincare, supplements, personal care items or worn swimwear.
Damaged, defective or incorrect items
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, whichever you prefer.
How to start a return
- Reach us through our contact page with your order number and the item(s) you'd like to return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because returns may go to different partner locations.
- Once your return is received and inspected, we'll email you to confirm.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive your return. Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.